GENERAL terms and conditions pastedGraphic.pngPlease read carefully before proceeding with membership or any form of association membership.

Terms and Conditions of www.tricho.it

These Terms govern

  • your use of this Website e
  • any other Agreement or legal relationship with the Owner

in a binding manner. Capitalized expressions are defined in the relevant section of this document.

The User is requested to read this document carefully.

The person responsible for this Website is:

ASSOCIATION OF TRICHOLOGY AND HOLISTIC TRICHOLOGY 

Owner contact email: info@tricho.it

Information on this Website

By using tricho.it, the user is aware and agrees that ASSOCIATION OF TRICOLOGY AND HOLISTIC TRICOLOGY  and its team may collect commercial and personal information, which identifies an individual or relates to an unidentifiable individual. This information is collected through forms to be filled in. Some of the information requested is mandatory and necessary for the treatment of the User's requests. The information stored and collected is treated by the WordPress team and its business partners to provide the user with the best service requested under the best possible conditions. Furthermore, the User is aware and agrees that his personal data may be disclosed to contributors as part of the settlement process or for adjustments made on the site or to the software. They can also be communicated to business partners to carry out a business process. The automatic processing of personal data has been declared to the Authority responsible for legal data protection in France. In compliance with the law, you can access, update, modify and request the removal of your personal information at any time by writing to this address: or contact us at: Finally, the User is aware and agrees that ASSOCIAZIONE DI TRICOLOGIA E TRICOLOGIA OLISTICA may disclose and communicate personal information about you in the case of an order expressed by a Judge or a Court of Justice.

To know at a glance

  • The right of withdrawal applies only to European Consumers.
  • Please note that certain provisions of these Terms may only be applicable to certain categories of Users. In particular, some provisions may apply only to Consumers or only to Users who do not act as Consumers. Such limitations are always explicitly mentioned in each affected clause. If not mentioned, the clauses apply to all Users.
  • The use of this Website and the Service is reserved for Adult Users in accordance with applicable law.
  • Access to this Website and use of the Service by minors is permitted only under the supervision of their parents or guardians.

TERMS OF USE

Unless otherwise specified, the conditions of use of this Website set out in this section have general validity.

Further conditions of use or access applicable in particular situations are expressly indicated in this document.

By using this Website, the User declares to meet the following requirements:

  • There are no restrictions referring to Users with respect to whether they are Consumers or Professional Users;
  • The User is of legal age in accordance with the applicable law;
  • The use of this Website by minors is permitted only under the supervision of their parents or guardians;

Registration

To use the Service, the User can open an account by indicating all the data and information requested in a complete and truthful manner.
It is not possible to use the Service without opening a User account.

It is the responsibility of the Users to keep their access credentials in a secure way and to preserve their confidentiality. To this end, Users must choose a password that corresponds to the highest level of security available on this Website.

By creating an account, the User agrees to be fully responsible for any activity carried out with his access credentials. Users are required to inform the Owner immediately and unequivocally using the contact details indicated in this document if they believe that their personal information, such as for example the User account, access credentials or personal data, have been violated, unlawfully disclosed or subtracted.

Registration requirements

The registration of a User account on this Website is subject to the conditions specified below. By registering for an account, the User confirms that they meet these conditions.

  • Unless otherwise specified, each User can only create one account.
  • Except where expressly permitted, a User's account may not be shared with other people.

Account closure

The User is free to close his account and cease using the Service at any time, following this procedure:

  • Using the account closure tools available on this Website.

Account suspension and cancellation

The Owner reserves the right to suspend or cancel a User's account at any time at its discretion and without notice in the following cases:

  • the User has violated these Terms; and/or
  • access to this Website by the User may cause damage to the Owner, to other Users or to third parties; and/or
  • the use of this Website by the User may lead to violation of laws or regulations; and/or
  • in case of investigations by the judiciary or government procedures; and / or
  • if the User account or the use made of it are considered, at the sole discretion of the Owner, inappropriate, offensive or contrary to these Terms.

The suspension or cancellation of the account does not give the User any right to compensation, reimbursement or indemnity.
The suspension or cancellation of an account for reasons attributable to the User does not exempt the User from paying any applicable fees or prices.

Content on this Website

Unless otherwise specified or clearly recognizable, all content available on this Website is owned or provided by the Owner or its licensors.

The Owner takes the utmost care to ensure that the content available on this Website does not violate the applicable legislation or the rights of third parties. However, this result is not always possible.
In such cases, without any prejudice to the rights and legally exercisable claims, Users are requested to address the related complaints to the addresses specified in this document.

Rights on the contents of this Website

The Owner expressly holds and reserves all intellectual property rights on the aforementioned contents.

Users are not authorized to use the contents in any way that is not necessary or implicit in the correct use of the Service.

In particular, but without exclusions, Users are prohibited from copying, downloading, sharing beyond the limits specified below, modifying, translating, processing, publishing, transmitting, selling, sub-licensing, transforming, transferring/assigning to third parties or creating works derived from the content available on this Website, to allow third parties to undertake such activities through your User account or device, even without your knowledge.

Where expressly indicated on this Website, the User is authorized to download, copy and/or share certain contents available on this Website exclusively for personal and non-commercial purposes and on condition that the attribution of the authorship of the work is observed as well as the indication of any other relevant circumstance requested by the Data Controller.

The limitations and exclusions provided for by copyright legislation remain unchanged.

Content provided by Users

The Owner allows Users to upload, share or offer their content on this Website.

By providing content to this Website, the User declares to be legally authorized to do so and confirms that said content does not violate the law and/or rights of third parties.

Rights on content provided by Users

The User acknowledges and accepts that by providing his own content to this Website, he grants the Owner, free of charge, the non-exclusive right to process the contents for the purpose of operating and maintaining this Website, as contractually envisaged.

Within the limits of the law, the User waives the exercise of moral rights in relation to the content provided on this Website.

Users acknowledge and accept that the contents offered by them through this Website will be made available under the same conditions applicable to the contents of this Website.

Responsibility for content provided

The User is solely responsible for the content uploaded, published, shared or otherwise provided to this Website. The User acknowledges and accepts that the Owner does not filter or moderate such content.

Nonetheless, the Owner reserves the right to remove, delete, block or correct said contents at its own discretion and to deny the User who uploaded them access to this Website without notice:

  • if you have received a complaint in relation to this content;
  • if you have received a notice of infringement of intellectual property rights;
  • by order of the Authority; or
  • if the Owner has been made aware that such contents, if accessible through this Website, may represent a risk for Users, for third parties or for the availability of the Service.

The removal, cancellation, blocking or rectification of the contents does not justify any claim for compensation, reimbursement or indemnification by the Users who have provided such contents.

Users agree to hold the Owner harmless from and against any claim and / or damage suffered due to content provided by them to or offered through this Website.

Access to external resources

Through this Website, Users may have access to resources provided by third parties. Users acknowledge and accept that the Owner has no control over these resources and therefore is not responsible for their content and availability.

The conditions applicable to the resources provided by third parties, including those applicable to any concessions of rights to content, are determined by the third parties themselves and regulated in the relative terms and conditions or, in their absence, by law.

Permitted use

This Website and the Service may only be used for the purposes for which they are offered, according to these Terms and in accordance with applicable law.

It is the sole responsibility of the User to ensure that the use of this Website and/or the Service does not violate any law, regulation or third party rights.

Therefore, the Owner reserves the right to adopt any suitable measure to protect its legitimate interests, and in particular to deny the User access to this Website or to the Service, terminate contracts, denounce any reprehensible activity carried out through this Website Web or the Service to the competent authorities – p. eg. the judicial or administrative authority – whenever the User puts in place or there is a suspicion that he puts in place:

  • violations of the law, regulations and / or the Terms;
  • injury to the rights of third parties;
  • acts that may considerably prejudice the legitimate interests of the Data Controller;
  • offenses against the Owner or a third party.

TERMS OF MEMBERSHIP 

With the membership you accept the following terms and conditions.

Who can join:

  • Partnerships and companies with legal personality or  Professionals, sole proprietorships and VAT number holders, attributable to activities operating in the hairdressing cosmetic sector.
  • Private persons attributable to an activity operating in the hairdressing cosmetic sector.

The purchase of the card presupposes the acceptance and sharing of it statute of the association and the internal regulations and various regulations in force.
The card is issued to be able to participate in the activities organized by the association, take advantage of the services as a member and to enjoy the discounts, agreements, free services or services in agreement that the association TRICHO ASSOCIATION OF TRICOLOGY AND HOLISTIC TRICOLOGY makes available to Associates.

Types of membership:

  • Single card called CLUB : € 147, 00 per year with no obligation to renew

Terms of payment:

Memberships can be paid directly online by credit card / paypal or by bank transfer to the following IBAN: IT64N0200848482000106294709 in the name of the Trichology and Holistic Trichology Association. If the payment is made by bank transfer, a copy of the payment must be sent by email to info@tricho.it

Information and Warnings:

1) All memberships, to be considered as such, must meet the requirements of the members and have paid the corresponding fee. In the event of checks that show incongruity for membership, a motivated denial of membership and non-acceptance as a member will be implemented. The amount of the card will be fully refunded.
For this purpose, together with any refusal, you will receive a request for the bank details or the preferred means of payment to receive the refund.

2) For memberships made automatically through our website, through forms sent in electronic or paper format, or in any case remote membership, it will not be possible to request a refund once you have started using the services, the use of the services begins at the moment in which confirmation of having paid by digital means is sent to the email address you provided for confirmation of your request for membership and membership of the association, this confirmation - even automated - is in fact the first service of which the new member benefits; 

The card and / or  the membership receipt certificate are the only documents accepted for access to social activities.

Privacy:

With the membership you also accept ours privacy policy as reported on the website www.tricho.it.

Withdrawal:

The member or registered member can withdraw from the association at any time by means of written communication to be sent to the attention of the president of the Association also via email, in this case there is no refund of the fee paid or of portions thereof referable to periods of non-participation in the association.

TERMS AND CONDITIONS OF SALE OF THIRD PARTY PRODUCTS AND / OR SERVICES

Paid products

Some of the Products offered on this Website as part of the service may be from third parties and for a fee.

The rates, duration and conditions applicable to the sale of such Products are described in the terms and conditions applied by the partners of  third parts. 

In order to purchase the Products, and to obtain discounts from third-party partners, the User may be required to register or log in to this Website.

Product description

Prices, descriptions and availability of the Products are specified in the respective sections of this Website and may be subject to change without notice.

Although the Products on this Website are presented as accurately as technically possible, the representation on this Website by any means (including, as the case may be, graphics, images, colors, sounds) is intended for reference only and not implies no guarantee regarding the characteristics of the Product purchased.

The characteristics of the selected Product will be specified during the purchase procedure.

The offer of the Products  third party is not  binding. To make a purchase, Users must make a binding offer to purchase. Only once this offer has been accepted can the contract be considered concluded.

Means of payment membership card

The details relating to the accepted means of payment are highlighted during the purchase procedure.

Some payment methods are linked to additional conditions or involve additional costs. Detailed information can be found in the relevant section of this website.

The payment methods marked as such are managed directly by the Owner. The Owner collects and stores the data necessary for the management of payments and for the fulfillment of related legal obligations. To receive further information on the processing of personal data and the related rights, the User can refer to the privacy policy of this Website.

Any other payment methods, if any, are provided independently by third party services. In these cases, this Website does not collect any payment information - such as credit card details - but receives a notification from the relevant third-party provider when the payment is successfully completed.

In the event that the payment made by one of the available means fails or is refused by the payment service provider, the Holder is not obliged to execute the order. Any costs or commissions deriving from the failed or refused payment are charged to the User.

Virtual Currency for exclusive use on this Website

On this Website it is possible to make some payments using a Virtual Currency. Unless otherwise specified, such Virtual Currency is not tradable, convertible or redeemable for any traditional currency, digital currency, goods or other securities.

By purchasing Virtual Currency, Users acknowledge and accept that it may only be used in the context of this Website for the purposes expressly authorized by the Owner in the context of its Services. Users further acknowledge and agree that such Virtual Currency may not be transferred, purchased, sold or exchanged outside the Service.

Accordingly, Users may not sublicense, exchange, sell or attempt to sell Virtual Currency for cash, or exchange Virtual Currency for any type of value outside of the Owner's dedicated offering on this Website. Any activity or prohibited transaction will be considered void and ineffective and may result in legal action against the User.

In the event of termination of the contract or closure of the account for any reason attributable to the User, any remaining Virtual Currency not yet used will expire and will not be refunded in any way.

Authorization for future payments via PayPal

In the event that the User authorizes the PayPal function that allows future purchases, this Website will store an identification code linked to the User's PayPal account. In this way this Website will be able to automatically process payments for future purchases or for the payment of periodic installments of a previous purchase.

The authorization can be revoked at any time by contacting the Owner or by changing the PayPal personal settings.

Retention of title

Until payment of the full purchase price is received by the Owner, the User does not acquire ownership of the Products ordered.

Reservation of rights of use

Until payment of the full purchase price is received by the Owner, the User does not acquire the rights to use the services ordered.

Limitation of Liability and Indemnification

European users

Indemnify

The User undertakes to indemnify and hold the Owner and his subordinates, affiliates, officers, agents, co-brand owners, partners and employees harmless from any claim or demand - including, without limitation, legal fees and expenses - made by third parties to due to or in connection with any wrongful conduct such as your use of or connection to the Service, your violation of these Terms, your violation of third party rights or laws by you, your affiliates, officers, agents, co-owners, brand, partners and employees, to the extent of the law.

Limitation of Liability for User Activities on this Website

Unless otherwise specified and without prejudice to the applicable legal provisions on liability for product damage, any claim for damages against the Data Controller (or any natural or legal person acting on its behalf) is excluded.

The foregoing does not limit the Owner's liability for death, damage to the person or to physical or mental integrity, damage deriving from the violation of essential contractual obligations, such as the obligations strictly necessary to achieve the cause of the contract, and/or damage caused with willful misconduct or gross negligence, provided that the use of this Website by the User has been appropriate and correct.

Unless the damages were caused with willful misconduct or gross negligence or affect life and/or personal, physical or mental integrity, the Owner is liable only to the extent of the damage typical for the type of contract and foreseeable at the time of conclusion.

In particular, within the limits set out above, the Data Controller assumes no responsibility for:

  • any lost earnings or other losses, even indirect, that the User may have suffered (such as, without limitation, business losses, loss of revenues, profits or anticipated savings, loss of contractual or commercial relationships, loss of goodwill or damages reputation, etc.);
  • damages or losses deriving from interruptions or malfunctions of this Website due to force majeure or unforeseen and unpredictable events and, in any case, independent of the will and beyond the control of the Owner, such as, by way of example, failures or interruptions of telephone or electricity lines, Internet connection and/or other means of transmission, inaccessibility of websites, strikes, natural disasters, viruses and computer attacks, interruptions in the supply of third party products, services or applications;
  • any losses that are not a direct consequence of a breach of the Terms by the Owner;

Notwithstanding the foregoing, the following limitations apply to all Users who do not act as Consumers:

In the event of the Owner's liability, the compensation due may not exceed the total amount of payments that have been, will be or could be contractually due to the Owner by the User for a period of 12 months or for the entire duration of the Agreement, if shorter.

Australian users

Limitation of Liability

Nothing in these Terms excludes, limits or modifies any warranty, condition, indemnity, right or defense which you may have under the Competition and Consumer Act 2010 (Cth) or other similar state and territory laws and which constitutes a right which cannot in any way be excluded, limited or modified (non-excludable right). To the fullest extent permitted by law, our liability to you, including liability for infringement of a non-excludable right and any other liability not otherwise excluded under these Terms and Conditions, is limited, at the Owner's discretion, to a new provision of the services or to the payment of the cost for the repetition of their provision.

USA users

Disclaimer of Warranty

The Owner provides this Website "as is" and subject to availability. Use of the Service is at the User's own risk. To the fullest extent permitted by law, the Owner expressly excludes conditions, covenants and warranties of any kind - whether express, implied, statutory or otherwise, including, but not limited to, any implied warranties of merchantability, fitness for a particular purpose or non-infringement of third party rights. No advice or information, whether oral or written, that the User has obtained from the Owner or through the Service will create guarantees not expressly provided for in this document

Notwithstanding the foregoing, Owner and its subordinates, affiliates, officers, agents, co-brand owners, partners, suppliers and employees do not warrant that the content is accurate, reliable or correct; that the Service will be available, uninterruptedly and securely, at any particular time or location; that any defects or errors will be corrected; or that the Service is free of viruses or other harmful components. Any content downloaded or otherwise obtained through the use of the Service is downloaded at the User's own risk and the User is solely responsible for any damage to the computer system or mobile device or for loss of data resulting from such operation or from your use of the Service.

The Owner does not guarantee, approve, guarantee or assume responsibility for any product or service advertised or offered by third parties through the Service or any website or service connected by hyperlink. Furthermore, the Owner does not take part in or in any way monitor any transaction between Users and third-party suppliers of products or services.

The Service may become inaccessible or malfunction with your browser, device and/or operating system. The Owner cannot be held responsible for any damage, whether perceived or actual, deriving from the content, operation or use of the Service.

Federal law, some states and other jurisdictions do not allow the exclusion or limitation of certain implied warranties. The above exclusions may not apply to Users. This Agreement gives Users specific legal rights. Users may have additional rights which vary from state to state. The limitations and exclusions set forth in this Agreement apply to the extent permitted by law.

Limitation of Liability

Within the maximum limits permitted by applicable law, in no case can the Owner and his subordinates, affiliates, officers, agents, co-owners of the brand, partners, suppliers and employees be held responsible for

  • any indirect, intentional, collateral, special, consequential, or exemplary damages, including, but not limited to, damages resulting from loss of profits, goodwill, use, data, or other intangible losses, arising out of or relating to the use of, or inability to use, the Service; And
  • any damage, loss or injury resulting from hacking, tampering or other unauthorized access to or use of the Service or your User account or the information contained therein;
  • any error, lack or inaccuracy in the contents;
  • personal injury or property damage, of any nature, resulting from your access to or use of the Service;
  • any unauthorized access to the Data Controller's security servers and / or any personal information stored therein
  • any interruption or cessation of transmissions to or from the Service;
  • any bugs, viruses, Trojans or similar that may be transmitted to or through the Service;
  • any errors or omissions in any content or for any loss or damage suffered as a result of the use of any content posted, emailed, transmitted or otherwise made available through the Service; and/or
  • the defamatory, offensive or illegal conduct of any User or third party. In no event shall the Owner and its subordinates, affiliates, officers, agents, co-brand owners, partners, suppliers and employees be held liable for any claim, proceeding, liability, obligation, damage, loss or cost for an amount exceeding the one paid by the User to the Owner during the previous 12 months, or for the duration of this Agreement between the Owner and the User, whichever is shorter.

This section on limitation of liability applies to the maximum extent permitted by law in the applicable jurisdiction, whether the alleged liability arises in contract, tort, negligence, strict liability or any other basis, even if the Owner had been advised of the possibility of such damage occurring. Some jurisdictions do not allow the exclusion or limitation of collateral and consequential damages, so the above limitations or exclusions may not apply to you. These Terms give you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction. The waivers, exclusions or limitations of liability provided for in these Terms do not apply beyond the limits provided by applicable law.

Indemnify

The User undertakes to defend, indemnify and hold harmless the Owner and its subordinates, affiliates, officers, agents, co-owners of the brands, partners, suppliers and employees from and against any claim or demand, damage, obligation, loss, liability, burden or debt and expense, including, without limitation, attorneys' fees and expenses arising out of

  • your use of or access to the Service, including any data or content you transmit or receive;
  • your breach of these Terms, including, without limitation, any breach by you of any representations or warranties set forth in these Terms;
  • your violation of any third party right, including, but not limited to, any right relating to privacy or intellectual property;
  • your violation of any applicable law, rule or regulation
  • any content sent from the User's account, including, but not limited to, misleading, false or inaccurate information and also including the case in which access is made by third parties with the User's personal username and password or other measures security, if any;
  • the willful conduct of the User; or
  • the violation of any legal provision by the User or its affiliates, officers, agents, co-brand owners, partners, suppliers and employees, to the extent permitted by applicable law

Common provisions

No implied disclaimer

Failure by the Owner to exercise legal rights or claims deriving from these Terms does not constitute a waiver of the same. No waiver can be considered final in relation to a specific right or to any other right.

Interruption of the Service

To guarantee the best possible level of service, the Owner reserves the right to interrupt the Service for maintenance purposes, system updates or for any other modification, giving appropriate notice to Users.

Within the limits of the law, the Owner reserves the right to suspend or completely terminate the Service. In the event of termination of the Service, the Owner will ensure that Users can extract their Personal Data and information according to the provisions of the law.

Furthermore, the Service may not be available for reasons beyond the reasonable control of the Owner, such as force majeure (eg strikes, infrastructural malfunctions, blackouts, etc.).

Resale of the Service

Users are not authorized to reproduce, duplicate, copy, sell, resell or exploit this Website or the Service in whole or in part without the prior written consent of the Owner, expressed directly or through a legitimate resale program.

Privacy policy

Information on the processing of Personal Data is contained in the privacy policy of this Website.

Intellectual property

Without prejudice to any more specific provision contained in the Terms, the intellectual and industrial property rights, such as copyrights, trademarks, patents and models relating to this Website are held exclusively by the Owner or its licensors and are protected under international legislation and treaties applicable to intellectual property.

All trademarks - verbal or figurative - and any other distinctive sign, company, service mark, illustration, image or logo that appear in connection with this Website are and remain the exclusive property of the Owner or its licensors and are protected pursuant to international laws and treaties applicable to intellectual property.

Changes to the Terms

The Owner reserves the right to modify the Terms at any time. In this case, the Owner will give appropriate notice of the changes to the Users.

The changes will affect the relationship with the User only for the future.

Your continued use of the Service constitutes your acceptance of the updated Terms. If the User does not want to accept the changes, he must stop using the Service. Failure to accept the updated Terms may result in either party being entitled to withdraw from the Agreement.

The previous applicable version continues to govern the relationship until accepted by the User. This version can be requested from the Owner.

If required by applicable law, the Owner will specify the date by which the changes to the Terms will take effect.

Transfer of the contract

The Owner reserves the right to transfer, assign, dispose of, novate or contract out individual or all rights and obligations under these Terms, having regard for the legitimate interests of Users.

The provisions relating to the modification of these Terms apply.

The User is not authorized to assign or transfer his rights and obligations under the Terms without the written consent of the Owner.

Contacts

All communications relating to the use of this Website must be sent to the addresses indicated in this document.

Safeguard clause

Should any of the provisions of these Terms be or become null or ineffective pursuant to the applicable law, the nullity or ineffectiveness of this provision does not cause ineffectiveness of the remaining provisions, which therefore remain valid and effective.

USA users

Any invalid or ineffective provision will be interpreted and adapted to the extent necessary to make it valid, effective and compliant with the original purpose.
These Terms constitute the entire agreement between the User and the Owner with reference to the regulated object and prevail over any other communication, including any previous agreements, between the parties regarding the regulated object.
These Terms will be enforced to the fullest extent permitted by law.

European users

If a provision of these Terms should be or become null, invalid or ineffective, the parties will endeavor to identify amicably a valid and effective provision replacing the null, invalid or ineffective one.
In the event of non-agreement in the aforementioned terms, if permitted or required by applicable law, the void, invalid or ineffective provision will be replaced by the applicable legal discipline.

Notwithstanding the foregoing, the nullity, invalidity or unenforceability of a specific provision of these Terms shall not void the entire Agreement, unless the void, invalid or ineffective provisions under the Agreement are essential or of such importance, that the the parties would not have concluded the contract if they had known that the provision would be invalid, or in cases where the residual provisions would entail an excessive and unacceptable burden for one of the parties.

Applicable law

The Terms are governed by the law of the place where the Owner is established, as indicated in the relevant section of this document regardless of conflict rules.

Exception for European Consumers

However, regardless of the foregoing, if the User acts as a European Consumer and has his habitual residence in a country whose law provides for a higher level of consumer protection, this higher level of protection prevails.

Jurisdiction

The exclusive jurisdiction to hear any dispute arising from or in connection with the Terms belongs to the judge of the place where the Owner is established, as indicated in the relevant section of this document.

Exception for European Consumers

The foregoing does not apply to Users acting as European Consumers or Consumers located in Switzerland, Norway or Iceland.

Dispute Resolution

Amicable settlement of disputes

Users can report any disputes to the Owner, who will try to resolve them amicably.

While Users' right to take legal action remains unaffected, in the event of disputes relating to the use of this Website or the Service, Users are kindly requested to contact the Owner at the contact details indicated in this document.

The User can address a complaint to the Owner's email address indicated in this document, including a brief description and, if applicable, details of the order, purchase or account concerned.

The Data Controller will process the request without undue delay and within 10 days of its receipt.

Consumer dispute resolution platform

The European Commission has introduced an online platform for alternative dispute resolution that favors the out-of-court settlement of disputes relating to and arising from online sales and service contracts.

Therefore, every European Consumer can use this platform to resolve any dispute arising from contracts concluded online. The platform is available here.

Definitions and legal references

This Website (or this Application)

The structure that allows the provision of the Service.

Agreement

Any legally binding or contractual relationship between the Owner and the User governed by the Terms.

Commercial User

Any User who does not correspond to the definition of Consumer.

European (or Europe)

Defines a User physically present or having its registered office in the European Union, regardless of nationality.